General Information
Project description
The Charter of Rights and Responsibilities of Financial Consumers is an initiative designed to counteract consumers' optimism bias and the information asymmetry that typically favors banks over users.
To address these behavioral and structural challenges, the initiative employs smart disclosure techniques, including the use of visual prominence and icons to guide users' attention when interacting with the document.
This charter is mandated to be displayed physically at bank branches, digitally on ATM screens via a scannable QR code accompanied by framed messaging, and is periodically sent to users via email to reinforce awareness and engagement.
Detailed information
Final report: Is there a final report presenting the results and conclusions of this project?
Yes
Final report
Additional information
<h3>Additional Documentation</h3><div class="csp"></div>
Dominican Republic
Distrito Nacional
Who is behind the project?
Institution:
Superintendency of Bank of the Dominican Republic
Team:
Administrative Modernization Agency (AMA)
Authors:
Manuel Eugenio Rodriguez Troncoso, Jaydi Cruz, Rielvi Núñez & SBLAB
Project status:
Completed
Methods
Methodology:
Experiment
Could you self-grade the strength of the evidence generated by this study?:
8
Start date:
01/04/2022
What is the project about?
Policy area(s):
Economy, Consumer policy, Finance
Topic(s):
Decision-making
Behavioural tool(s):
Educational Intervention, Framing, Providing clear information
Date published:
17 September 2025