About
OPSI AT A GLANCE
We support governments in leveraging new approaches to achieve local, national and global policy priorities and deliver on their commitments. We learn from the past, anticipate the future, and build solutions today.
Who we are
The Observatory of Public Sector Innovation (OPSI) puts innovation at the heart of government. Founded in 2013 based on the growing need for governments to adopt new approaches to address society’s complex problems, OPSI works to move beyond the “status quo”.
We work with governments, academia, industry and global NGOs and civil society to provide cutting-edge public sector innovation support and guidance. We track innovation efforts around the globe and provide a global forum and knowledge hub for shared learning.
We see ourselves as trend-spotters who identify trends in governments and support the development of evidence-based strategies, network creators who connect leaders and practitioners across sectors and the world, and advisors who help governments understand and enhance their capacity to innovate.
Our team
Marco Daglio
Head of OPSI
Marco Daglio
Head of OPSI
Marco is the Head of OPSI, a flagship initiative of the OECD to support and advice governments in making the most of innovative approaches to transform their public sector. Previously, he was Head of Unit in charge of public service delivery and public engagement. His last edited study “Promoting Innovation in the Public Sector” looks at the combined role of regulations, budget mechanisms, human resource management and organizational change to create space for innovation in the public sector. From 2005 to 2009, Marco has worked on several policy analyst positions at the OECD on digital government, fight against corruption, access to information and open government. Marco is a volleyball enthusiast (less so after spraining his ankle) and Juventus supporter.
Jamie Berryhill
Innovation Lead
Jamie Berryhill
Innovation Lead
Jamie is an Innovation Lead at OPSI. His work includes leading OPSI’s portfolio on Cross-Border Government Innovation, surfacing and tracking global innovation trends and conducting research on the intersection of innovation and digital government, including the public sector use and implications of emerging technologies. Prior to joining OECD, Jamie worked for the White House Office of Management and Budget (OMB) as the Chief of Policy for the United States Chief Information Officer. His portfolio included restructuring technology governance in agencies, devising new funding mechanisms for tech modernisation, and providing transparency through open data and open-source policies and approaches. Before OMB, Jamie worked for the U.S. Government Accountability Office (GAO) to provide the U.S. Congress with data-driven reviews of fraud and abuse in government programmes.
Chiara Bleckenwegner
Innovation Analyst
Chiara Bleckenwegner
Innovation Analyst
Chiara works on mission-oriented innovation, innovation portfolios and the future of public sector employment at OPSI. She works with innovation labs, local and national governments to understand and implement innovation policy management. Prior to joining the Observatory, Chiara worked as a management consultant across Europe and South Africa. She focussed on people and digital transformations in the private sector and has experience delivering Future of Work strategies, user experience projects, organisation and process design, and technology implementations. She is passionate about mission-oriented and public value-driven transformation in the public sector. Chiara holds an MPA in Innovation, Public Policy and Public Value from the Institute for Innovation and Public Purpose at the University College London.
Heather Buisman
Innovation Analyst
Heather Buisman
Innovation Analyst
Heather is an Innovation Analyst with OPSI focused on innovation capacity building within public sector systems, innovation scans, the innovation declaration and stakeholder engagement. She led the Government After Shock and Government Beyond Recovery global initiatives on innovation in the era of crisis. Heather is passionate about fostering cross-sectoral, intergovernmental and interdepartmental collaboration to find innovative solutions to complex policy challenges. Prior to joining OPSI, she worked in various capacities within the Government of Canada, focusing particularly on innovation, Gender Based Analysis + and diversity and inclusion across numerous departments. Heather studied Defence and Security Policy, focusing on allied interoperability and diversity and inclusion in military recruitment and retention.
Rodrigo Dal Borgo
Trainee
Rodrigo Dal Borgo
Trainee
Rodrigo is an intern at OPSI working on Anticipatory Innovation Governance. As a Marie Skłodowska-Curie COFUND fellow and research assistant at the Centre for Applied Ethics, University of Deusto, he is currently completing a Ph.D. framed within the topic of promoting ethical culture in multinational companies. He has used scenario planning and systems thinking to understand the dynamics of corporate cultural change, to diagnose disruptions that could impact organizational ethics and to mobilize and align stakeholders. This research has given him practical opportunities to interconnect academia with industry with a secondment to a multinational electric utility, as an assistant researcher and visiting PhD at Saïd Business School, University of Oxford, and a coordinating position in a knowledge-transfer community on business ethics in the Basque Country. He also provides strategic foresight/scenario planning training and advisory to companies and organizations in the Basque Country. In Sao Paulo, Brazil, he worked as a journalist and later moved to Europe where he received an M.A. in international relations and diplomacy.
Angela Hanson
Innovation Lead
Angela Hanson
Innovation Lead
Angela is an Innovation Lead at OPSI. She leads work around innovation methods, tools, and capacity-building. She is also the lead of the OPSI Toolkit Navigator, which guides public servants and policymakers toward resources relevant for their innovation portfolio and approach. Angela has been a public servant since she was born and has worked in multi-level administrations in the United States. Just prior to joining the OECD, Angela worked in the Office of Innovation at the City of Austin, Texas, where she focused on project-based capacity building, innovation challenges and prizes, Smart Cites ecosystem building, and innovative project teaming and resourcing. Prior to that, she served as the appointed Officer of Urban Forestry and Green Infrastructure for Austin, where she led multi-disciplinary teams for policy and strategic planning efforts. She has a passion for urban systems, narrative-based research and interventions, mountains, natural co-evolution, and psychogeography.
Claire Karle
Strategic Engagement and Communications Officer
Claire Karle
Strategic Engagement and Communications Officer
Claire is the Strategic Engagement and Communication Officer for OPSI with a passion for science, technology and development related topics. She has worked for a number of international, non-governmental and private sector organisations in the areas of strategic communications and outreach, event planning and coordination and corporate branding. Prior to joining OPSI, she worked as a Communication Consultant for the International Atomic Energy Agency (IAEA) on promoting the contribution of nuclear science and technology to meeting development priorities and the Sustainable Development Goals. Claire holds a BA in International Relations from Queen Mary, University of London, and a MPhil in Development Studies from the University of Cambridge.
Misha Kaur
Innovation Lead
Misha Kaur
Innovation Lead
Misha is an innovation specialist at OPSI, currently working on extending the Declaration on Public Sector Innovation, systems approaches as a way of dealing with complex issues and surfacing insights on how to embed innovation into public sector ecosystems. Prior to joining the OECD, Misha was a Senior Executive in the Commonwealth Government of Australia where she leveraged contemporary and innovative practices to work on major reforms such as Australia’s COVID-19 measures and social policies such as family safety and drug and alcohol use. Misha has also designed and embedded new approach to dealing with complex issues in the Australian Taxation Office, called systems led design, which draws on systems thinking, design and behavioural insights. Misha holds a Master’s in Public Policy and Management from Monash University, Australia and is currently undertaking her doctoral degree in the use of systems thinking and design for public policy. Misha is most passionate about rethinking the way governments can work to foster even better societies.
Dr. Bruno Monteiro
Innovation Analyst
Dr. Bruno Monteiro
Innovation Analyst
Bruno is Policy Analyst at OPSI. He was the coordinator of the Experimentation Lab for Public Administration (LabX), a safe space for researching, co-creating and testing innovative public services. Among LabX portfolio, there are solutions that touch on the (re)design of citizen-centric services, the experimentation with human-centered technologies, the measurement of innovation or innovative ways of citizen participation. Among other engagements, he was point of contact for the Open Government Partnership (OGP) and the Observatory of Public Sector Innovation (OPSI), besides being co-chair of the Digital Democracy Thematic Group (eLeaders). He holds a PhD and a MA in Sociology from the University of Porto. He was a research fellow in the Institute of Sociology (Porto), to whose board he belonged to, being awarded doctoral and post-doctoral fellowships from the National Foundation for Science and Technology.
Jack Orlik
Innovation Analyst
Jack Orlik
Innovation Analyst
Jack is an Innovation Specialist at OPSI, working primarily on Anticipatory Innovation Governance. Jack’s career began in the private sector, where he worked as an innovation consultant for multi-national businesses in social media and technology. An interest in policy led him to work at Nesta, the UK innovation foundation, where he facilitated a policy design programme for public servants in Nordic and Benelux countries, fostered networks and support for the implementation of data-driven and collective intelligence approaches for skills anticipation, and led research and evaluation for a £5.75 million project in partnership with the UK government to stimulate labour market innovation. Jack has an MSc in Digital Anthropology from UCL, a BA in Archaeology and Anthropology from Oxford University, and once co-authored an illustrated social history of Techno music.
Josh Polchar
Innovation Analyst
Josh Polchar
Innovation Analyst
Josh is a strategic foresight practitioner and facilitation and engagement designer at OPSI. With experience working with dozens of governments and international organisations, he designs and delivers interventions and processes to build anticipatory capacity in a range of settings. Josh is an alumnus and former facilitator of the Oxford Scenarios Programme as well as a lecturer on the Disrupted Futures course at EM Lyon business school. Josh has co-authored works on strategic foresight for policy making in a range of publications. Prior to joining OPSI, he worked in the Office of the Secretary General at the OECD, which he joined from The Hague Centre for Strategic Studies. Josh holds an MSc in Political Science from the University of Amsterdam.
Michaela Sullivan-Paul
Trainee
Michaela Sullivan-Paul
Trainee
Michaela is a Dual Master of Public and International Policy candidate with Sciences Po, Paris and the University of Tokyo. She actively engages with the international BI community to consolidate and organize how BI is being applied internationally and within the OECD, to increase awareness of the relevancy and applicability of BI in all policy areas. She manages the operations of the OECD Behavioural Insights Tools and is currently working on developing the OECD’s Standard for the ethical application of BI in public policy.
Dr. Piret Tõnurist
Innovation Lead
Dr. Piret Tõnurist
Innovation Lead
Piret leads the work on systems thinking, innovation measurement and anticipatory governance at OPSI. She coordinates OPSI’s work on transformative innovations, innovation theory development and works directly with OECD member countries on their complex problems. Piret holds a research fellowship at the Ragnar Nurkse Department of Innovation and Governance, TalTech and she conducts research on a variety of topics such as innovation labs, co-production, digitalisation, machine-to-machine coordination and innovation policy management. She has previously advised the Parliament of Estonia and worked as a performance auditor for the State Audit Office in the field of innovation and entrepreneurial policy. She is an active proponent of purpose-driven change in the public sector and has collaborated with different governments, state-owned enterprises and innovation labs across the world. Piret holds a PhD and MA from TalTech in technology governance and MSc from KU Leuven in policy evaluation.
What we do
Uncover what’s next
Identifying new practices at the edge of government, connecting those engaging in new ways of thinking, and considering what these new approaches mean for government.
Turn the new into the normal
Studying innovation in different contexts and investigating frameworks and methods to unleash creativity and to connect innovation with the day-to-day work of public servants.
Provide trusted advice
Sharing tailored guidance and resources about the ways in which governments can support innovation to obtain better outcomes for their people.
National Contact Points
OPSI works in close collaboration with the network of its National Contact Points (NCPs), comprising of OECD country government representatives. The Network, which is co-chaired by Canada and France, supports the OECD Public Governance Committee in steering the direction of OPSI activities.
NCP delegates act as the focal points for OPSI activities at the national level, ensuring access to expertise and supporting in the dissemination of research and knowledge. Through this dedicated network, OPSI ensures collaborative project design, co-creation, prototyping, testing and the integration of user feedback.
With 33 members and 7 non-member countries, the NCP network has been instrumental in the establishment and rapid rollout of OPSI and in providing advice on key strategic directions. Most notably, the NCPs played a crucial role in the development of the Declaration on Public Sector Innovation, the first OECD legal instrument calling on governments to Declare to Innovate.