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For better or worse, the minutiae of government operations can easily fly under the radar of the average person. Not so, in the domain of education. The success or failure of an education system hits close to home, as most people have been through it. If they later come to care for learners who go to school, any faraway memories of textbooks and schoolyard games transmute into something more urgent. The school becomes a locus...
The tale of the ‘erasable pen’ Say you have a doctor, an engineer, and a lawyer all sitting in a room. These three professionals work for the same firm and head office told them that company may now only operate with either pens or pencils. They have to make the decision. Their conversation goes like this: Engineer: I vote for more pencils because with pencils I can erase my mistakes if I make an error...
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Lore of Failure

Some things are so small that they can seem completely insignificant. A misplaced letter perhaps. Take, for instance, the letter L. But in the English language a missing ‘l’ can transform a word. Such as the word “public”. Why do I mention this? Because once upon a time in my public sector career, there was a report from the area that I was working in that was published, and where the letter ‘l’ was indeed...
We suspect that the world does not need another toolkit. There, I said it. This hunch is reinforced when I am met with wincing but affirming smiles each time the topic emerges in conversation with public sector innovators. We want to move beyond the innovation toolkit Hi, my name is Angela Hanson, I am a design lead at the OECD Observatory of Public Sector Innovation (OPSI). My work involves innovation methods and tools, a topic...
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