This guide provides users with tips to better understand their community and capacity for community engagement, strategies to define engagement goals and ways to align community, capacity and goals. Developed in collaboration with the company Department of Civic Things, this resource explores the steps needed to create a sustainable and effective engagement strategy for your government agency. The resource is divided into two parts: Part One focuses on upfront strategy and planning; and, Part…
Publisher Type: Not-for-profit organisation
This resource provides users with essential principles to ensure inclusivity when building a digital participation platform. The guide puts forward rules on how to communicate inclusively, guidelines on how to build an inclusive questionnaire, tips on how to combine offline and online participation and ensure representation, practical measures to build adaptable digital solutions and real-life examples for inspiration. It includes guidance and tips on how to identify groups at risk of exclusion,…
Participatory budgeting is a community engagement method for governments looking to make their communities more inclusive and participatory. This guide provides key steps for developing a defined, efficient and effective participatory budgeting process, real-life examples and best practices and an interactive worksheet to get you started. By organizing a participatory budget, public officials can tap directly into the collective intelligence of their communities and align the allocation of…
This guide supports both beginners and seasoned practitioners in understanding the basics of digital community engagement. The resource explains why users should consider digital community engagement; how to prepare, who to involve and what to communicate; as well as how to ensure continuous engagement. The publisher's intent is to support leveraging digital solutions to maximise communities' collective intelligence and allocate time and resources in a more efficient and sustainable way. The…
This guide will teaches the basics of setting up a communications plan for your community engagement efforts. The guide covers how to set up a communication plan across three engagement project phases (launch, in-progress, and report-out phase) and walks through the core, strategic steps needed. Each section includes checklists and practical tips. It draws on best practices and lessons learned from CitizenLab's collaboration with 400+ local governments worldwide. This resource is distributed via…
This Handbook for Working Innovatively in Public Administration guides you through the different phases of an innovation process. It contains templates and working documents tailored to the needs of public administrations. They explain various innovation methods, describe what is needed to apply these methods, detail how to actually implement these methods, and highlight what results can be expected. From preparation and team building, to research and brainstorming, to the development and…
The Collective Intelligence Design Playbook, created by Nesta, offers a wide range of tools, tactics and methods to engage collective intelligence to solve societal challenges. Through practical instructions and case studies, the Playbook presents ways to orchestrate diverse groups of people, data and technology.
It is designed to be applied by teams or groups and features an introduction to help users understand the scope and potential of collective intelligence, practical guidance to sustain…
Futures Frequency is a workshop method for groups of 8–20 people. This website provides tools for facilitating the workshop either online or in person. There are videos that introduce each theme and the facilitator’s handbook includes detailed steps for facilitating the group assignments.
Futures Frequency was developed by Sitra based on input from a development team in various fields. It's purpose is to increase participants’ ability to envisage different futures and take action towards…
This resource is for creating equitable change in schools and learning environments. It helps build the capacity of school communities and learning coordinators to set and pursue equity aspirations, so that every student is future-ready, no matter their background, circumstances, or learning preferences. The resource is based on a design thinking process and includes an overview, methods, and instructions that are specifically tailored to learning environments. The resource includes sections:…
This playbook shares lessons the publisher has learned while working with vulnerable populations as they access digital services, with the aim of improving access and awareness to those services.
This playbook is for nonprofits, community-based organizations, and governments who serve people who are eligible for government safety-net and criminal justice services, people with low incomes, and people in contact with the justice system.
It includes guidance in the form of principles and best…