Toolkit Format: Editable document

In 2020 and 2021, OPSI developed the idea of an Innovation Incubator jointly with the European Commission through the Horizon 2020 project. The goal of the incubator has been to to maximize the spread of learning and knowledge from initiatives to a larger ecosystem of actors. The OPSI-convened incubator has worked to connect experts and practitioners to provide insights and validation of transformative work, reduce duplication, and streamline replication efforts. The primary principle of the…

Features: Examples or Cases, Facilitators guide, Interactive diagnostic

The transition game is an adapted version of “Le jeu de la transition” developed by the French Think Tank FING (Fondation Internet Nouvelle Génération) and adapted to a national defence environment, covering topical areas such as cyber and information warfare, man-machine teaming, and situational awareness and reconnaissance. It guides groups through several steps: 1) Think about how different context factors and "internal tensions" shape today's state (ordering principles, norms,…

Features: Examples or Cases, Facilitators guide

The Venture Design Process offers set of templates, tutorials, and templates for systematic execution of continuous design and delivery. It covers the phases: Personas, Problem Scenarios & Alternatives, Value Propositions, Assumptions & Experiments, Customer Discovery & Experiments, User Stories & Prototypes, Product & Promotion, as well as modules covering agile management and business model generation. The resource is targeted at private sector entrepreneurs and focuses on digital products and…

Features: Associated curriculum, Guiding framework

The Paraffin toolbox consists of a wide selection of tools and approaches that focus on capacity building and active facilitation methods alongside work on creative projects. It contains a selection of 16 presentation templates that can be used when a workshop planner or facilitator needs inspiration, guidance or concrete methods within building workshops. The resource also includes articles and best practice guidance on running workshops, including virtual workshops. Many of the downloadable…

Australia's BizLab, within the Department of Industry, Innovation, and Science, was established in 2016 and launched BizLab Academy in 2018. The goal of the academy is to teach Human Centred Design (HCD) to department employees, but also the rest of the Australian Public Service. The academy aims to strengthen the public sector's capability for evidence-based policy and service design while at the same time instilling a citizen-centric culture and building an alumni of human centred design…

Features: Associated curriculum, Checklist, Examples or Cases, Facilitators guide, Glossary, Guiding framework, Techniques, Tips&Tricks

This resource provides advice as well as tools for those involved in the development and implementation of public administration reform and sector strategies. It guides users through each stage of the development, implementation, monitoring and overall management of strategies. It covers: problem analysis; prioritisation of reform ambitions; setting of objectives; definition of indicators (with baselines and targets); action planning and costing; implementation monitoring, reporting and…

Features: Tactics, Techniques

This resource is focused on collaboration around designs for solving product problems, specifically on the topics of trust, transparency and control concerning the use of personal data. The methodology used was inspired by those from the Stanford d.school and IDEO. The toolkit is split into four sections – Plan, Discover, Ideate and Prototype. The resource contains over 20 guided activities and supporting materials (including downloadable worksheets) covering materials for planning and running…

Features: Facilitators guide, Guiding framework, Tactics, Techniques

The resource was developed for IFRC and National Societies to develop their literacy around data, but it could easily be applied to other organisations. It aims to promote responsible data use and develop data readiness. It has been tailored based on these audiences: The Data Curious, who needs an ‘on ramp’ to learn and be exposed to the data basics. The Data Advocate, who sees relevance and and wants to improve their skills and/or offer support. The Data Active, who are motivated to…

Features: Checklist, Examples or Cases, Facilitators guide, Video guidance

This playbook defines smart cities through human experiences, including 3 "mindsets" (lenses to understand) and 6 "plays" (ways to start). Originally developed for the City of Calgary, Canada, it offers ways to document, prioritize and advocate for individual human experiences at the nexus of networked technology, data and urbanism. It promotes embracing complexity and designing responsive systems, policies and governance around people for people-centered smart cities. Both PDF and slide deck…

Features: Checklist, Examples or Cases, Techniques

“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts. It contains free, downloadable and printable templates for professionals to…

Features: Examples or Cases, Tactics, Techniques, Video guidance