Service Design Toolkit - Observatory of Public Sector Innovation

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A series of 16 individual templates for different service design methods and techniques, plus posters with a guiding methodology for use in your own workshops. The posters do not include much step-by-step guidance so these are best used by people who have used these methods and techniques previously. The publisher's website also includes some case studies. Available in English and Dutch.

CHAMPION:
Can be remixed

About this resource

Type

Tool/Toolset

Features

Guiding framework

Techniques

Examples or Cases

Country/Territory

Netherlands

Date Published

2014

License

CC BY-NC Attribution-NonCommercial

Formats

Interactive canvas

Poster

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

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