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JAMK Service Design Toolkit

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A guided introduction to 14 common service design tools, such as empathy maps, personas, and customer journeys. They are organised by the publisher's methodology: Define, Learn, Solve, Test. Toolkit. The publisher offers a suggested path through the tools but the publisher suggests that each can be used on their own. The toolkit is available via website in exchange for your email address.

Publisher

JAMK University of Applied Sciences

Finland

Discipline or practice

Service Design

Link to toolkit

https://fdocuments.net/document/jamk-university-of-applied-sciences-service-design-toolkit-english.html

Source files

About this resource

Type

Tool/Toolset

Features

Guiding framework

Techniques

Tips&Tricks

Tactics

Country/Territory

Finland

Date Published

2012

License

Unknown

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